In this section, the USER can find all the information regarding the legal terms and conditions that govern the relationship between users and us as the controllers of this website. As a user, it is important that you review these terms before continuing to browse the site. Metrodesantodomingo.com, as the entity responsible for this website, is committed to processing the information of our users and customers with full guarantees and to complying with national and European requirements governing the collection and use of our users’ personal data. This website, therefore, strictly complies with the GDPR (REGULATION (EU) 2016/679 on data protection) and the LSSI-CE (Law 34/2002 of July 11 on information society services and electronic commerce).

TERMS OF USE

These Terms and Conditions govern the use (including mere access) of the web pages that make up the Metrodesantodomingo.com website, including the content and services made available on them. Any person who accesses the Metrodesantodomingo.com website (“User”) agrees to be bound by the Terms and Conditions in effect at any given time on the Metrodesantodomingo.com portal.

PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

Read the Privacy Policy

USER COMMITMENTS AND OBLIGATIONS

The User is hereby informed and agrees that accessing this website does not, in any way, constitute the establishment of a business relationship with metrodesantodomingo.com. Accordingly, the User agrees to use the website, its services, and its content without violating applicable laws, acting in bad faith, or violating public order.
It is prohibited to use the website for illegal or harmful purposes, or in any way that may cause damage or impede the normal functioning of the website. With regard to the content of this website, the following is prohibited: Its reproduction, distribution, or modification, in whole or in part, unless authorized by its legitimate owners; Any infringement of the rights of the provider or the legitimate owners; Its use for commercial or advertising purposes.

When using the website, metrodesantodomingo.com, the User agrees not to engage in any conduct that could harm the image, interests, or rights of metrodesantodomingo.com or third parties, or that could damage, disable, or overload the website (specify domain), or that could in any way prevent the normal use of the website. However, the User must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, metrodesantodomingo.com cannot guarantee the absence of viruses or other elements that may cause alterations to the User’s computer systems (software and hardware) or to their electronic documents and files contained therein.

SAFETY MEASURES

Personal data provided by the user to metrodesantodomingo.com may be stored in automated or non-automated databases, which are the exclusive property of metrodesantodomingo.com, and the latter shall implement all necessary technical, organizational, and security measures to ensure the confidentiality, integrity, and quality of the information contained therein, in accordance with current data protection regulations.
Communication between users and metrodesantodomingo.com uses a secure channel, and the data transmitted is encrypted using HTTPS protocols; therefore, we guarantee the highest security standards to ensure user confidentiality.

COMPLAINTS

metrodesantodomingo.com informs users and customers that complaint forms are available. Users may file a complaint by requesting a complaint form or by sending an email to atencion@metrodesantodomingo.com with their first and last names, the service and/or product purchased, and a detailed explanation of the reasons for their complaint.

The user/buyer may submit a complaint to us either by email to: atencion@metrodesantodomingo.com, attaching the following complaint form if desired: Service/product: Purchased on: User’s name: User’s address: User’s signature (only if submitted on paper): Date: Reason for the complaint:

CONFLICT RESOLUTION PLATFORM

In case this is of interest to you, you can also submit your complaints through the online dispute resolution platform provided by the European Commission, which is available at the following link: http://ec.europa.eu/consumers/odr/

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication—including making available—of all or part of the content of this website for commercial purposes, in any format and by any technical means, is expressly prohibited without the authorization of metrodesantodomingo.com. The user agrees to respect the intellectual and industrial property rights owned by metrodesantodomingo.com.

The user acknowledges and agrees that the entire website—including, but not limited to, text, software, content (including its structure, selection, arrangement, and presentation), podcasts, photographs, audiovisual material, and graphics—is protected by trademarks, copyrights, and other legitimate rights, in accordance with the international treaties to which Dominican Republic is a party, as well as other property rights and laws of Dominican Republic. In the event that a user or a third party believes that their legitimate intellectual property rights have been infringed upon by the inclusion of certain content on the website, they must notify metrodesantodomingo.com of such circumstance, indicating:

• Personal information of the rights holder whose rights are allegedly infringed, or a statement indicating the capacity in which the claimant is acting if the claim is filed by a third party other than the rights holder.
• Identify the content protected by intellectual property rights and its location on the website, provide proof of the intellectual property rights in question, and include an express statement in which the interested party assumes responsibility for the accuracy of the information provided in the notification.

DISCLAIMER OF WARRANTIES AND LIABILITY

The Provider makes no warranties and shall not be liable, under any circumstances, for damages of any kind that may arise from:

• The unavailability, maintenance, or proper functioning of the website, or of its services and content;
• The presence of viruses, malicious or harmful programs in the content;
• Illegal, negligent, fraudulent, or otherwise improper use contrary to this Legal Notice;
• The lack of legality, quality, reliability, usefulness, and availability of the services provided by third parties and made available to users on the website.
• The provider shall not be liable under any circumstances for any damages that may arise from the illegal or improper use of this website.

CONTACT

If any User has any questions about these Terms and Conditions or any comments regarding the metrodesantodomingo.com website, please contact https://metrodesantodomingo.com/contacto.

On behalf of the team at metrodesantodomingo.com, we thank you for taking the time to read this Legal Notice